Dally the front desk is very RUDE !!!
We arrived at the lobby and there is one front desk present ( Dally) who is assisting two or three more guest then I saw this online checkin kiosk I opt to used it for convenience so I input my info and the machine confirmed my reservation and requesting me to pay the resorts fee and security deposit which is not yet paid so I inserted my card then this Guy from the front desk loudly said don’t used that it will double charge you. So I quickly removed my card but the transaction have been processed so I have no choice but to finish my transaction and get our key cards then he keep saying I can’t help you now Cant help you now with a RUDE tone and he also went in-front of me telling You DID that too yourself And Can’t help you now …. I’m about to get mad because of his rude attitude towards me. then Bryan arrived he was very hospitable help us out and explained the charge to us and Confirm that there is NO DOUBLE Charge he also mention the name of his rude colleague who is dallie or dally
Please take AXIOM because this employee doesn’t know what he saying with his rude attitude toward me … As a hospitality graduate he should treat the guest with empathy and offer his services because its his job. And he can explain it properly and say sorry is out of my scope and ask help from my manager
Also when we check out on oct 13 around 7am theres a front desk who has no energy. We greeted him and I asked for checkout He just pointed the drop off keys and has this DO NOT DISTURB ME attitude while we are waiting at the lobby with my partner he loudly said Hey are you guest here ??!! With a condescending tone, he taught my partner was an outsider… We just greeted him 5minutes ago that how snobbish he is he didn’t even remember my partner…
Regardless the two women front desk TAYLOR and TATIANA are kind and warm unlike the two FO .
Overall, the hotel is just average. During exhibition periods, the room rates are exorbitant—around CAD 340 per night—whereas on regular days, they’re only about CAD 100 a night. The only bright spot was the excellent female black receptionist at the front desk; her friendly demeanor, professionalism, and positive attitude truly stood out. Additionally, the white receptionist on duty during the day was also very pleasant and efficient.
Unfortunately, my experience was marred by another staff member—a stocky, overweight black man—whose attitude was extremely aggressive. When he was the only person at the front desk, he even glared at guests with a threatening look. Despite the lateness of the hour, he checked me in and provided me with a room. However, upon entering, I discovered that the comforter and bedding had clearly been used, as if someone had just checked out.
To make matters worse, when I asked him about the availability of slippers, he brusquely told me to go downstairs and find them myself, complaining about the hardships of his night shift. Although I remained polite, his rudeness was undeniable. More significantly, the room was filled with a strong odor reminiscent of freshly renovated rubber, making it difficult to breathe. Every morning, I had to spend nearly half the day just trying to catch my breath, as the overwhelming smell left me feeling short of breath and suffocated.
In summary, while the hotel has its moments with some excellent staff, the overall experience is marred by inconsistent service, unclean conditions, and an eerie, unsettling atmosphere. I cannot recommend this hotel to anyone seeking a comfortable and hygienic stay.
請幫我翻譯成英文: 這家酒店的地理位置非常好,周圍就是聯合廣場,距離地鐵站也非常近,很適合機場直接BART門對門來回。關鍵酒店的設計非常摩登時尚,我老公最最最喜歡他們的健身房,麻雀雖小但是五臟俱全,關鍵還可以自助開空調。酒店的佈置也貼合了中國春節主題,非常文字和有調性。周圍好吃的非常多,比如越南菜和小清新的brunch,雖然周圍有不少流浪漢,但是他們攻擊力為0。可惜舊金山的各種消費稅太高了,稅費相當於房費的50%。
This hotel boasts an excellent location, right next to Union Square and very close to the subway station, making it ideal for direct BART 訂房網站s to and from the airport. The design of the hotel is particularly modern and stylish, and my husband absolutely loves their gym—it's small but fully equipped, and you can even control the air conditioning yourself. The hotel's decorations are also in line with the Chinese New Year theme, very tasteful and thematic. There are plenty of great dining options around, such as Vietnamese cuisine and trendy brunch spots. Although there are quite a few homeless people in the area, they are completely non-aggressive. The only downside is the high sales tax in San Francisco, where taxes amount to about 50% of the room rate.
訪客用戶
夫妻/情侶出遊 米諾大床房
入住於2025年10月
3.2
評價於:2025年10月14日
Dally the front desk is very RUDE !!!
We arrived at the lobby and there is one front desk present ( Dally) who is assisting two or three more guest then I saw this online checkin kiosk I opt to used it for convenience so I input my info and the machine confirmed my reservation and requesting me to pay the resorts fee and security deposit which is not yet paid so I inserted my card then this Guy from the front desk loudly said don’t used that it will double charge you. So I quickly removed my card but the transaction have been processed so I have no choice but to finish my transaction and get our key cards then he keep saying I can’t help you now Cant help you now with a RUDE tone and he also went in-front of me telling You DID that too yourself And Can’t help you now …. I’m about to get mad because of his rude attitude towards me. then Bryan arrived he was very hospitable help us out and explained the charge to us and Confirm that there is NO DOUBLE Charge he also mention the name of his rude colleague who is dallie or dally
Please take AXIOM because this employee doesn’t know what he saying with his rude attitude toward me … As a hospitality graduate he should treat the guest with empathy and offer his services because its his job. And he can explain it properly and say sorry is out of my scope and ask help from my manager
Also when we check out on oct 13 around 7am theres a front desk who has no energy. We greeted him and I asked for checkout He just pointed the drop off keys and has this DO NOT DISTURB ME attitude while we are waiting at the lobby with my partner he loudly said Hey are you guest here ??!! With a condescending tone, he taught my partner was an outsider… We just greeted him 5minutes ago that how snobbish he is he didn’t even remember my partner…
Regardless the two women front desk TAYLOR and TATIANA are kind and warm unlike the two FO .
Overall, the hotel is just average. During exhibition periods, the room rates are exorbitant—around CAD 340 per night—whereas on regular days, they’re only about CAD 100 a night. The only bright spot was the excellent female black receptionist at the front desk; her friendly demeanor, professionalism, and positive attitude truly stood out. Additionally, the white receptionist on duty during the day was also very pleasant and efficient.
Unfortunately, my experience was marred by another staff member—a stocky, overweight black man—whose attitude was extremely aggressive. When he was the only person at the front desk, he even glared at guests with a threatening look. Despite the lateness of the hour, he checked me in and provided me with a room. However, upon entering, I discovered that the comforter and bedding had clearly been used, as if someone had just checked out.
To make matters worse, when I asked him about the availability of slippers, he brusquely told me to go downstairs and find them myself, complaining about the hardships of his night shift. Although I remained polite, his rudeness was undeniable. More significantly, the room was filled with a strong odor reminiscent of freshly renovated rubber, making it difficult to breathe. Every morning, I had to spend nearly half the day just trying to catch my breath, as the overwhelming smell left me feeling short of breath and suffocated.
In summary, while the hotel has its moments with some excellent staff, the overall experience is marred by inconsistent service, unclean conditions, and an eerie, unsettling atmosphere. I cannot recommend this hotel to anyone seeking a comfortable and hygienic stay.
請幫我翻譯成英文: 這家酒店的地理位置非常好,周圍就是聯合廣場,距離地鐵站也非常近,很適合機場直接BART門對門來回。關鍵酒店的設計非常摩登時尚,我老公最最最喜歡他們的健身房,麻雀雖小但是五臟俱全,關鍵還可以自助開空調。酒店的佈置也貼合了中國春節主題,非常文字和有調性。周圍好吃的非常多,比如越南菜和小清新的brunch,雖然周圍有不少流浪漢,但是他們攻擊力為0。可惜舊金山的各種消費稅太高了,稅費相當於房費的50%。
This hotel boasts an excellent location, right next to Union Square and very close to the subway station, making it ideal for direct BART 訂房網站s to and from the airport. The design of the hotel is particularly modern and stylish, and my husband absolutely loves their gym—it's small but fully equipped, and you can even control the air conditioning yourself. The hotel's decorations are also in line with the Chinese New Year theme, very tasteful and thematic. There are plenty of great dining options around, such as Vietnamese cuisine and trendy brunch spots. Although there are quite a few homeless people in the area, they are completely non-aggressive. The only downside is the high sales tax in San Francisco, where taxes amount to about 50% of the room rate.
訪客用戶
夫妻/情侶出遊
米諾大床房
入住於2025年10月
匿名用戶
家庭出遊
納米大床房
入住於2025年07月
訪客用戶
獨自出遊
納米大床房
入住於2025年05月
Xiakucaomary
家庭出遊
米達雙大床房
入住於2025年07月
Buouxiansheng
獨自出遊
納米大床房
入住於2025年04月
訪客用戶
商務出差
納米大床房
入住於2025年03月
訪客用戶
家庭出遊
米達雙大床房
入住於2025年04月
M453936****
好友出遊
米諾大床房
入住於2025年10月
suzzane2006
商務出差
米諾大床房
入住於2025年08月
Constance
夫妻/情侶出遊
納米大床房
入住於2025年02月
訪客用戶
夫妻/情侶出遊 米諾大床房
入住於2025年10月
匿名用戶
家庭出遊 納米大床房
入住於2025年07月
訪客用戶
獨自出遊 納米大床房
入住於2025年05月
Xiakucaomary
家庭出遊 米達雙大床房
入住於2025年07月
Buouxiansheng
獨自出遊 納米大床房
入住於2025年04月
訪客用戶
商務出差 納米大床房
入住於2025年03月
訪客用戶
家庭出遊 米達雙大床房
入住於2025年04月
M453936****
好友出遊 米諾大床房
入住於2025年10月
suzzane2006
商務出差 米諾大床房
入住於2025年08月
Constance
夫妻/情侶出遊 納米大床房
入住於2025年02月